Legal
Refund Policy
Deposits
Deposits reserve project time and start planning, discovery, strategy, writing, design, development, or workflow setup. Deposits may be non-refundable once work has started unless a written agreement states otherwise.
Milestone payments
Milestone payments are tied to project phases, work completed, or deliverables made available for review. Refund availability depends on the accepted scope, payment terms, work completed, and any third-party costs already incurred.
Work already completed
Strategy, consulting, copywriting, design, development, configuration, testing, documentation, and project management time already completed may not be refundable. LaunchOps may provide completed work or documentation when practical and when payment terms allow.
Delivered digital work
Delivered website files, copy, page structures, workflow documentation, automation requirements, CRM configuration notes, and other digital deliverables are generally not refundable after delivery or approval unless the project agreement states otherwise.
Managed monthly support cancellation
Managed support may be cancelled according to the support agreement or invoice terms. Cancellation usually stops future service periods and does not automatically refund completed or active support work.
Refund request review process
Refund requests should be sent in writing to support@launchopsus.net with the client name, invoice or payment date, project name, reason for request, and any relevant context. LaunchOps will review the request against the accepted scope, payment record, delivered work, and work already performed.
Original payment method
Approved refunds will be issued to the original payment method where possible. Processing times and availability may depend on the third-party payment provider or financial institution.